PLANNED
Call answering
A welcoming first response after hours, during busy check-ins, or whenever the front desk is unattended.
PRODUCT
AI phone reception, built around your front desk.
VOCA is being built to answer calls your team can’t get to, handle routine questions and pass the right details to your people. Everything on this page is planned and will be validated with pilot properties.
WHAT IT’S BEING BUILT TO DO
Planned capabilities.
Each capability will be tested with Australian pilot properties before launch.
PLANNED
Property FAQs
Parking, Wi-Fi, check-in and check-out times, pets and facilities, answered from information you approve.
PLANNED
Booking enquiries
Capture dates, guest numbers and contact details, and share your existing booking link. VOCA will not take payments.
PLANNED
Late arrivals and messages
Record arrival times and guest messages so your team can follow up with the right details.
PLANNED
Transfer to your team
Hand calls to a person using rules you set, such as urgent issues, complaints or anything VOCA can’t answer.
PLANNED
Call summaries
A short summary and next step for each conversation, so nothing depends on memory.
HOW SETUP IS EXPECTED TO WORK
Keep your number. Add a helping hand.
Share your property details.
Policies, facilities and the questions guests ask most often.
Forward calls.
Use call forwarding from your existing number, subject to your telephone provider.
Set handover rules.
Decide when calls should go to a person and who receives summaries.
LIMITS, STATED CLEARLY
What VOCA won’t do yet.
Live rates and availability
Real-time rates, availability and direct booking depend on authorised PMS integrations. They are not available today.
Payments
VOCA is not designed to take card details over the phone.
PMS integrations
We are assessing integrations, including GuestPoint. No integration or partnership is available or claimed today.
Help shape a better front desk.
VOCA is in development. Join the waitlist or apply to become an Australian pilot property.
Join the waitlist ↗